Showing Compassion Every Day

5/8/2018 (Permalink)

At SERVPRO of West Brown County we deal with disasters every, single day. We come in and perform clean up after traumatic incidents like fires, floods and crimes.

It’s not an easy job. However, we understand, as difficult as it is for us to see the aftermath of these tragedies, it is far more difficult for the home and business owners who have to experience them.

These kinds of events throw a person’s world into chaos. It’s our team’s goal of coming in and calming that chaos. We want to help people through the anxiety that comes with these situations.

In that spirit, it is so important that each and every member of our team shows compassion and empathy. That means everyone from the techs who perform the cleanups, to the people who answer the phones, to the sales team out on the road.

Owner Mike Bogenschuetz says he makes it a point to talk with employees about compassion and empathy and how they can show it to people who are going through very difficult times. He says it is an extremely important part of the job.

Mike says clients often compliment our team on their ability to show compassion and understanding. Clients will often tell us the team helped them calm down and better understand the cleanup process.

You can see some of those compliments in the testimonials on our website and in the online reviews on our Google, Yelp and Facebook pages.

It is our ultimate goal to help you recover from a traumatic event as quickly and inexpensively as possible. We want you to be able to get back to normal life.

We hope that you never need us, but we’re here for you if you do. Just call 920-434-8224.