Recent Water Damage Posts

National Preparedness Month: Water Damage in Your Residence

9/27/2019 (Permalink)

The last week of National Preparedness Month is coming to an end. SERVPRO of East Brown County would like to remind you that every water damage event is a little different. These unfortunate situations require a unique solution, but the general process stays the same.

Did you know there is a 6-step process involved in how we take care of water damage in your residential property?

Our technicians will be there for you to start the recovery work immediately. Water is particularly invasive, quickly spreading throughout your property and absorbed into floors, walls, even furniture. SERVPRO of East Brown County arrives quickly and starts the water extraction process almost immediately.

Step 1 - Emergency Contact

Step 2 - Inspection and Water Damage Assessment

Step 3 - Water Removal / Water Extraction

Step 4 - Drying and Dehumidification

Step 5 - Cleaning and Sanitizing

Step 6 – Restoration

The timeline in which these events take place are vital to your residence chances of a speedy and proper recovery. Anytime you are dealing with water damage, prompt action is required. Even a delay of a few hours can greatly increase the severity of the damage to your property.

Assessing the extent of the water damage will give the homeowner and idea of what to expect after we completed a detailed inspection the home or property. Our professionals need to determine the capacity of the damage so that we can develop an appropriate outline to fix all the affected areas in your house.

Our trained technicians begin to immediately remove all traces of water by determining which of our equipment would benefit the affected area or areas in your home. This may require the use of powerful submersible pumps in addition to industrial strength, wet/dry vacuums.

The next phase entails drying and humidifying. Our technicians use various methods to govern the number of air movers and humidifiers needed to dry your dwelling. This stage is carefully monitored to ensure the upmost care is established on your property.

Cleaning and restoration are the last components in guaranteeing your family will return to a house that was cared for by people who put pride into their work. We want our customers to know SERVPRO of East Brown County is the premier experts when it comes to any water related loss. Our highly trained technicians are available 24 Hours a day, 7 Days a week, ready to go into action when they are needed.

Call us at, (920) 499-7050

Celebrating National Water Quality Month

8/22/2019 (Permalink)

Boy are we thankful to have access to clean water whenever our hearts desire!  Because we are thankful to have clean and safe water running through our faucets, we’re going to share some tips on how to maintain our clean water. But really, keeping our water safe should be something that we should all practice not only within yourselves, but our children too.

Use safe products. A lot of cleaning products have chemicals in them we often can’t even pronounce! There are tons of products on the market that use nontoxic chemicals. Using safe products provides unwanted chemicals to enter our waterways and streams. Plus, nontoxic products are safe for older children to use when helping to clean the house!  

Help clean up streams and outdoors. Many people go outside for walks or bring their children to parks, and if you look closely there might be garbage laying around that should be properly disposed in the trash can. Here’s a tip: next time you’re out for a walk, consider bringing a plastic bag with you and collect all the liter you see!

Don’t pour chemicals down the sink. Chemicals that we use in our everyday life such as cleaning sprays, bug killers, and weed killers should not end up in our water. Harmful chemicals can leach into our waterways and containment our water! Check the label of the product to find out how to properly dispose that product.

Recycle and throw away trash in the trash can. Whenever possible, try to recycle. Recycling can help protect the environment from litter. Never flush things that aren’t biodegradable products such as plastic bags in the toilet, you can end up littering our water and lakes. Instead, just throw them in the trash can.

Participate in cleanup efforts. Participate in local cleanup efforts in our community. You can help cleanup lakes, highways, etc. Did you know SERVPRO of East Brown County adopted a highway? The team of SERVPRO of East Brown County annually cleans up our local highway. The team gets together to collect any garbage and litter to help keep our community clean!

SERVPRO of East Brown County Cares

Our team at SERVPRO of East Brown loves keeping our community clean! We recommend local businesses participate in cleanup efforts to maintain our community tidy! And even though our annually highway cleanup is fun, we encourage drivers (and anyone passing along) to properly dispose of their trash instead of littering!

If you’d like to learn more about our annual cleaning we did last year, click on this link:

Water damage: 3 types of water

7/9/2019 (Permalink)

When dealing with water damage, its important to know what kind of water you are dealing with. Not all water can be dangerous, but some, such as black water can contain harmful bacteria. SERVPRO of East Brown County is specialized in handling all types of water. SERVPRO Of East Brown County offers years of experience and equipment ready to take care of your needs, no matter the time or day.

Clean Water (category 1)

This water is clean and uncontaminated and poses no harm to humans and animals. An example of clean water can be a broken incoming water line or an overflowing sink water. This type of water can be treated by drying the affected areas.

Grey Water (category 2)

This water may contain some contaminates. Grey water can potentially harm humans and animals, if exposed. Examples of grey water can be water used in washing machines, sinks, and showers. Many people use grey water for gardening and irrigation purposes.

Black Water (category 3)

The EPA says that “black water is any waste from toilets or urinals and contains disease-causing bacteria and viruses that can result in human illness from direct contact.” It’s crucial to contact a professional if you suspect you have black water in your home or business. Black water must be dealt with more carefully since it can contain contaminants that can cause illness, SERVPRO of East Brown County is prepared with experience and specialized equipment to safely remove and sanitize the affected area. An example of black water is a drain back up in the basement or a clogged toilet overflow.

Contact Us today

If you have a reason to believe your home or business has been affected by clean, grey, or black water, professional help is required. The longer water sits in your home or business, the more damage it can cause. Besides water damage, mold can quickly develop if prompt action is not taken. It’s important you call a professional like SERVPRO of East Brown County to help with water damage and prevent mold from occurring. SERVPRO of East Brown County is always here to help you with your water damage needs, whether it’s a flooded basement, sewer back up, or mold.

4 Water Damage Facts Green Bay Residents should know

5/29/2019 (Permalink)

SERVPRO of East Brown County provides ease of mind when it comes to water damage in your home (or commercial property!) We can quickly take care of problems and damage associated with water damage and prevent further damage from happening.  Here are 4 things you should know about water damage. 

  • Water Damage can get worse over time

Even clean fresh water can lead to harmful bacteria lurking around. As water finds its way through the building structure it picks up dirt and bacteria.  As it sits around for several days, these bacteria multiply and also start to smell.  It can cause damage to not just your belongings and home, but also your health. It is essential to repair any water damage as soon as possible, because if not, it can create mold. The longer building materials and contents sit in water the more damage will also occur.

  • Mold can start growing within 72 hours!

Mold needs 3 things to start growing. Mold needs oxygen, moisture, and organic material to feed on. While not all mold is dangerous, there is some mold that can cause health problems such as stachybotrys (black mold). Beyond health issues, mold damages building materials like wood and drywall which sometimes causes them to have to be replaced.  Taking care of water damage quickly can ensure mold damage doesn’t get started.

  • Floodwater can be electrically charged

Floodwater can cause a series of potential issues such as: an electrical fire, shock, and even infectious organisms! It is a good idea to call the fire department, utility company or licensed electrician before walking in standing floodwater.

  • Not all water damage is covered by insurance

It's a good idea to check with your insurance to ensure what type of water damage is covered by your policy. In some cases, you may need to purchase separate coverage for things like sump pump failures. 

Water can quickly spread throughout your home damaging walls, furniture, floors, electronics, and more. Water damage doesn't care if it's 3 in the morning or in the 8pm in the evening. SERVPRO of East Brown County is available to help in situations like these 24/7/365 - including holidays. 

Green Bay area residents: We provide immediate service day or night!

4/3/2019 (Permalink)

Our team helped clean up this commercial property after flooding in the Green Bay area.

SERVPRO of East Brown County provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in the Green Bay area. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 920-499-7050

Residential Services

Whether your Green Bay area home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Green Bay area commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

Green Bay Area Residents: We Specialize in Flooded Basement Cleanup and Restoration!

3/13/2019 (Permalink)

This basement in the Green Bay area flooded last spring after snowmelt sent water into the basement windows.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Green Bay area basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 920-499-7050

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of East Brown County and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 920-499-7050

Team SERVPRO of East Brown County is "Faster to Any Size Disaster"

2/26/2019 (Permalink)

We have a saying here at SERVPRO of East Brown County, that we’re, “Faster to any size disaster.”

Well, to be fair, this is a saying the ENTIRE SERVPRO franchise system lives by, but that fact only adds to the importance of the overall message: no matter where you are, if you need our help, we will be there for you ASAP.

If your home floods in the middle of the night, or you have a business fire on a holiday and need board up services, we will be there for you.

There is always someone to answer our phones, 24 hours a day, 7 days a week, 365 days a year. If you have an emergency, we always have a team of highly-trained, expert technicians on call. They will come to you when you need them for any disaster large or small.

And because SERVPRO itself is a large system, with more than 1,700 franchises nationwide, we can be there when needed for large-scale disasters as well.

If a natural disaster causes widespread damage across the Green Bay area, our team will be there to help, but we can also call on other teams from around the country to come in and help as well. We are able to share manpower and equipment when the situation is dire.

In that same way, our local techs will sometimes go to other areas to help out when there’s a great need.

The goal is to help people get their lives back to normal as quickly as possible, while providing the very best service.

Don’t forget, we offer help for cleanup after floods, fires, storms, mold and biohazard events. We can help with disasters large and small, because we know what even a “small issue” can seem very large when you’re the one living through it.

Call us when you need us at 920-499-7050, because we are the ones who are “Faster to any size disaster.”

The Danger of Ice Dams

1/23/2019 (Permalink)

Ice Dam

This time of year, icicles can certainly make for a lovely sight hanging off gutters and roofs. However, those shimmery shards can be a sign of something serious: ice dams.

Ice dams are solid ridges of ice that form along the eaves of your home and can form on your roof during cold, snowy weather in the same way icicles do. Those dams can cause major damage to your roof, sometimes tearing off shingles and gutters. They can also force water to back up and spill into your house, causing water damage to your property.

Ice dams are created when heat from your home keeps much of your roof warm. That heat, however, does not extend to the eaves of the roof and those stay cold. So, when it snows, the snow will melt on the area of the roof that is warm and then that melted snow freezes on the cold eaves. That is an ice dam. And then, when it snows again, the snow will melt again on the warm part of the roof and then back up behind the ice dam, sending water under the shingles and into your home.

We don’t have to tell you what happens when water floods into your home. It’s not good.

If you’ve noticed ice dams forming on your roof, there are some quick fixes you can try to prevent damage.

We got these tips from

  • First, you can rake the ice and snow off your roof using an ice rake.
  • You can purchase heated cables and attach them to the eaves of your roof to melt the ice that’s formed there.
  • Blowing cold air onto your roof is also an option. You can place a box fan in your attic and aim it at the warmer parts of the roof to keep them cooler.
  • You can also try to de-ice the eaves by filling pantyhose with ice melt and placing them on the icy areas of the roof.

These are just quick fixes for ice dams, but there are also steps you can take to solve the problem long term. If you notice ice dams have formed on your roof, you should take photos of the troubled areas of your roof and attic and show them to a professional roofer. They will be able to help you figure out what to do to prevent the dams in the future.

And if you have an issue with ice dams that have sent water into your home, SERVPRO of East Brown County can clean up the mess. Call us at 920-499-7050.

Winter Prep Profile: Preventing Frozen Pipes

12/12/2018 (Permalink)

Photo of frozen pipe courtesy of the American Red Cross.

In last week’s Winter Prep Profile Team SERVPRO of East Brown County gave you a rundown of steps you can (and should!) take to prepare your home and/or business for the winter weather to come. One of the most important of those steps is preventing your pipes from freezing!

And, as we said last week, this is such an important step, we feel it deserves its very own profile.

As you probably know, freezing weather makes water freeze and when water freezes it expands. That means if water freezes in a pipe, whether that pipe is made of metal or plastic, that frozen water can be strong enough to break that pipe. And if a pipe breaks, that can lead to serious consequences like flooding and water damage in your home or business.

SERVPRO of East Brown County does not want to see you experience any of that damage this winter. So, we’re sharing the American Red Cross’s advice for preventing frozen pipes. First, here’s a list of the pipes the Red Cross says are most likely to freeze:

  • Any pipes that are outside and exposed to severe cold. These include outdoor hose bibs, sprinkler lines and swimming pool supply lines.
  • Water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets.
  • Pipes that run along exterior walls with little or no insulation.

To prevent these pipes from freezing the Red Cross advises the following:

  • Drain water from swimming pool and water sprinkler supply lines following manufacturer's or installer's directions. Do not put antifreeze in these lines unless directed.
  • Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
  • Add insulation to attics, basements and crawl spaces.
  • Check around the home for other areas where water supply lines are located in unheated areas. Look in the garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.
  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing.
  • Consider running water (even a drip) through faucets served by exposed pipes on extremely cold days.
  • Keep the thermostat set to the same temperature both day and night.
  • If you leave for an extended period of time, keep your thermostat at at least 55 degrees.

According to the Red Cross, if you turn on a faucet and only a trickle comes out, you likely have a frozen pipe. You can try to fix the problem by taking the following steps:

  • Keep the faucet open. Running water will help thaw the pipe. You will also be able to tell when the problem is fixed when water starts running normally again.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. DO NOT use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • If you cannot find the frozen area or fix the problem on your own, call a licensed plumber right away.
  • If you have one frozen pipe, check other faucets in your home to see if you have others.

And remember, if worse comes worst and you do experience a frozen pipe that leads to water damage at your home or business, you can call us any time, 24 hours a day, 7 days a week (even on holidays!) at 920-499-7050.

Winter Prep Profile: Your Home or Business

12/5/2018 (Permalink)

We’re officially into December and with a new month, come new Profile Friday subjects!

This month we’re focusing on how you can prepare for the deep winter months to come.

At this point, we’re not even officially into winter yet, but we’re already experiencing wintry conditions. So, it’s good to take the necessary precautions now before conditions get worse.

In this profile, we’re going to talk about steps you can take to ensure your home and/or business is ready for the season. (Most of this advice can be used in either your home or business!)

The American Red Cross recommends the following advice:

  • Protect your pipes from freezing (this is such an important step, we’re going to do an entire blog on it in our profile next week!)
  • Make sure your home heating sources are installed properly and are clean and in good, working condition.
  • Make sure your home is properly insulated.
  • Caulk or weather-strip any drafty doors or windows.
  • Install storm windows.
  • Consider buying back up heating sources like a wood stove or space heater. Make sure those heating sources are properly cleaned and maintained.
  • Make sure to keep extra fuel for heating sources on hand in case of storms. (But, make sure to take caution with extra fuel sources to protect against fires.)
  • Consider installing a portable generator.
  • Ensure you have carbon monoxide detectors installed on every level of your home and in every bedroom.
  • Consider buying flood insurance. Flood insurance is not part of a home-owner’s policy, but is purchased through the National Flood Insurance Program.
  • Clean your gutters.
  • Look for loose tree limbs and other debris in your yard that could be blown around during a storm and get rid of them so they don’t cause damage to your property.
  • Make sure your sump pump is working.

It’s also a good time to remind you about Winter Storm and Blizzard Warnings. According to the Red Cross, a Winter Storm Warning means that life-threatening, severe winter conditions have begun or will begin in the next 24 hours. The Red Cross says a Blizzard Warning means there will be sustained winds or frequent gusts of 35 miles per hour or greater, plus considerable falling or blowing snow reducing visibility to less than a quarter mile, expected to prevail for three hours or longer.

If severe weather is in the forecast, make sure to prepare your home with the supplies you need to ride out the storm. It’s also a good idea to stay home during bad weather if you can! If you must be on the road, take precautions and look out for our winter prep profile about safety in your car!

Preparedness Profile: Emergency Finances

9/26/2018 (Permalink)

It's a good idea to have an emergency "piggy bank."

For our final Preparedness Profile as September (AKA National Preparedness Month) comes to an end, we’d like to talk to you about emergency finances.

Being ready for a disaster doesn’t just mean having a plan in place, or creating an emergency kit, it means making sure your bank account and insurance policies are ready if worse comes to worst.

Having your finances in place is so important, because disasters can be devastating financially. For example,, says that just one inch of water in your home during a flooding situation can cause $25,000 worth of damage.

Now, it’s unlikely that you have (or can get) a spare $25,000 in your bank account on short notice and that’s why it’s so important you make sure you have any insurance coverage you might need. Have a conversation with your insurance agent about your policy. What possible holes exist in your coverage? What might you need if disaster strikes?

There are a lot of unknowns when it comes to insurance that only a professional can help with. For example, did you know that most homeowners’ and renters’ insurance does NOT cover flood damage? You often need an additional flood insurance policy. Even if you don’t live near a body of water, the experts say, anywhere it rains it can flood.

In addition to having the right insurance coverage, it’s also a good idea to have SOME money set aside for a disaster, or emergency situation. This will ensure you can still care for your family if something prevents you from working. advises putting aside a little bit of money each month in a savings account that is only to be used in case of emergencies. The website also advises you have any paychecks or benefit checks directly deposited into your bank account to ensure you continue to receive your money in the midst of any disasters.

In addition, has a list of identifying and financial documents you’ll want copies of in case of emergencies. Those documents include:

  • Photo ID
  • Birth certificates for all household members
  • Social Security card
  • Any military ID
  • Pet ID tags
  • Housing payment records
  • Insurance policies
  • Proof of income
  • Tax documents
  • Health records
  • Health insurance documents
  • Immunization records
  • Prescriptions

It’s likely no surprise disaster situations can be costly, but if you plan ahead you can offset those costs and ease any burdens that might come your way.

An Introduction to Document Drying

7/10/2018 (Permalink)

An office in the Green Bay area that experienced a broken sprinkler.

When a business experiences flooding, the work flow can be thrown completely out of whack. The facilities, floors and furniture may be wet AND so might important documents and paperwork.

To help get your business back to work as fast as possible, SERVPRO is able to offer document drying services.

Our team is capable of drying content of all kinds including:

  • paper documents
  • books and magazines
  • manuscripts and files
  • photographs, films, negatives, and microfiche
  • x-rays
  • blueprints and maps
  • parchment

How do we do it? We use state-of-the-art technology, that’s how. That includes using the same freeze-drying methods used by the Library of Congress to dry valuable historic documents and books. Our vacuum freeze-drying process is the only method approved by the National Archives and Records Administration (NARA) and the General Services Administration (GSA).

The freeze-drying process is done at SERVPRO’s corporate facility in Tennessee. Our local franchise team would send your documents there securely, packaged with dry ice. Once they arrive at the facility, the documents are handled by The Document Restoration Team. They are highly trained in the vacuum freeze-drying technique. The team is also HIPPA Master certified, so you can trust them with any sensitive information your documents might include. It takes about 7 to 10 days to dry everything out.

The SERVPRO team can also disinfect and sterilize any documents we dry too. We do that by using a process called gamma irradiation. Gamma irradiation is the same process used to sterilize certain medical equipment.

In addition, SERVPRO is able to digitize any documents that we dry. That way you won’t have to worry about those contents being lost or damaged in the future.

This service is NOT just for businesses. If you’ve experienced a water loss or flooding in your home we can help dry and restore any important papers or beloved photos that might have gotten wet.

If you should ever need document drying, SERVPRO of East Brown County is just a phone call away. Just dial 920-499-7050, any time day or night!

Water Damage Timeline

6/4/2018 (Permalink)

Water damage at a home in the Green Bay area

When flooding or water damage happens at your home or business, time is of the essence. The faster you call team SERVPRO for help, the less damage that unexpected water will be able to do.

According to the American Insurance Association, 37% of all homes will suffer water damage each year. Of the water damage that occurs, the association says 93% of that damage is preventable. According to the association, the first 24 to 48 hours are the most crucial when dealing with water damage.

SERVPRO has a timeline that lists the damage you can expect following a flood or water loss:

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

The message here is that if water ends up where it does not belong, you should NOT WAIT to call for help. Getting someone on the scene ASAP will only save time and money in the long run.

We’ve heard before that people will sometimes not even realize they’ve experienced a water loss until days, maybe even weeks later. For example, they may have a basement they don’t go into very often that floods. So, we recommend checking those isolated areas on a regular basis and after any major weather event, like torrential rains.

There are some steps you should also take while waiting for help to arrive. SERVPRO recommends as follows:

  • Stop the source of the water: if, for example, you have a broken pipe, make sure to turn off the water supply to prevent anymore leaking.
  • Remove items of value: move any valuables and furniture away from the water, to prevent permanent damage to those items.
  • Prevent the spread of moisture: as best you can, try to soak up any water by toweling or mopping the area. This will be a good temporary help. (Only do this if the water is clean!)
  • Take notes and photos for your insurance company.
  • Stay Safe! Make sure to turn off any electrical connections that could pose a danger in the flooded area. DO NOT mop or towel up any water that may be contaminated, if it came from a sewer backup, for example.

As we have said, time is not on your side when it comes to water damage. So, the sooner you call for help, the better!

You can always contact us a SERVPRO of East Brown County at 920-499-7050. We’re faster to any size disaster!

On the Scene of a Water Loss

5/29/2018 (Permalink)

Water loss scene

A very common call in our line of work is for water in basements.

And a very common way water gets into basements is when sump pumps stop working for various reasons. Broken sump pumps allow ground water to rise and seep into the cracks in the concrete floors. So, often, you’ll notice water does not come up evenly, but tends to gather in certain areas where the foundation is lower.

We recently had a call for a broken sump pump and water loss in a finished basement in a home in the Green Bay area.

The first step we take when this happens is to go to the home and assess the damage. We inspect the situation, see what’s gotten wet and speak with the client about what we’ll do to remediate the water loss and what they can expect when it comes to the process, insurance and the work in their home.

After that our team gets to work.

In this recent situation, the finished basement had several rooms that were carpeted, as well as storage rooms that were not.

The first move the technicians made was to get any furniture and personal belongings moved off the wet floor and carpeting. They blocked up anything that got wet from being in contact with the wet floor to allow it to dry.

The next step was to do what’s called ‘extraction’ on the carpeting. That means using a machine to, in a sense, vacuum water up out of the carpet. (It is a labor-intense process, but very important to kick start the drying!)

After that, the technicians pull up the edges of the carpeting and then rolled the carpeting back to expose the padding underneath. They then cut out and removed all of the wet padding, throwing it away. This is because according to IICRC standards, sump water is contaminated water and is considered category 2 water.  The standards say the carpeting can be cleaned and disinfected but the pad cannot be and needs to be replaced.

Once the padding was gone, the technicians put an antimicrobial spray on the floor to kill any germs or bacteria that may have been left behind by the water. Afterward, they rolled the carpet back down across the floor, extracted the carpet once more to make sure as much water is removed and then put antimicrobial spray on top of the carpet.

The technicians repeated this process several times over in several carpeted rooms in the basement.

They also removed the baseboards from walls that were affected by the water.  ¾” holes are then drilled in the drywall every few inches where the baseboard was. That ensures that walls will dry fully and mold has nowhere to hide and grow in the future.  These holes will later be covered fully when the baseboards are reapplied to the drywalls.

Finally, the techs set up dehumidifiers and fans to really get the drying process going. They did a process called “floating the carpet,” where they put a few fans blowing underneath the carpeting, making it float and flutter slightly. This helps the drying process along more quickly.

The drying process can take several days to complete and our team will go back to monitor the process. When they monitor, the techs use equipment to measure the temperature and humidity in the room to see how things are coming along.  They also directly measure the moisture content in affected wood and drywall to determine when the materials have reached dry standards.

Once the drying process is complete in any water loss case, the SERVPRO team will put the property and belongings back together. We are also able to provide reconstruction services for anything that needed to be torn out during the remediation, like the pad in this recent case as well as having the carpet re-stretched in place and the baseboards reapplied to the walls.

SERVPRO of East Brown County is just a phone call away (920-499-7050) if you need our help following a water loss at your home or business. Give us a call anytime!

Navigating the Waters of Flood Safety

5/14/2018 (Permalink)

Flooding video courtesy of Wisconsin DHS

Spring showers can bring a lot more than flowers this time of year. Depending on where you live those showers can also bring floods.

And just because it’s never flooded where you live before does NOT mean it can’t or won’t happen in the future.

According to Ready Wisconsin, flood risk is based several factors. Those include:

  • Rainfall
  • River Flow
  • Topography
  • Flood-control measures
  • Any changes due to building and development

So, depending on all of that, even if your property has been safe in the past, something could happen to put your home or business in danger of flooding.

FEMA advises buying flood insurance for just this reason. According to FEMA:

  • One inch of water in a home can cause $25,000 worth of damage.
  • Homeowners and renters insurance do not typically cover flooding.
  • More than 20% of flood claims come from properties outside high-risk flood zones.

Ready Wisconsin says a typical flood insurance policy will cost you about $700 a year, but that will, of course, depend on your location and the risk for flooding.

Now that we’ve talked about insurance to protect your property, let’s talk about protecting yourself.

Please remember to be safe if flooding is in the forecast and you’re going to be out and about. According to the CDC, over half of all flood-related drownings happen as a result of vehicles being driven into flood waters. AND, the CDC says, the next most common reason for flood-related drownings is when people walk into or near flood waters.

The experts advise staying away from all kinds of flood waters and any barriers or signs warning about flooding. It’s not worth the risk.

According to Ready Wisconsin, as little as six inches of rushing water can knock over an adult, and as little as two feet of rushing water can sweep away a vehicle as large as a pickup truck or SUV.

So, remember, take care of yourself and your property when floods are in the forecast.

And, as always, if a flood should affect your home or business, we at SERVPRO of East Brown County can help in the recovery process. You can reach us at 920-499-7050.

Keep Your Sump Pump Performing

4/19/2018 (Permalink)

Photo from a sump pump failure at a home in the Green Bay area

Only a week after experiencing an APRIL blizzard, Northeast Wisconsin is enjoying a warm up. And as about two feet of snow starts to melt rapidly, we at SERVPRO of East Brown County have been busy.

One issue that’s come up from several clients over the last few days is sump pump failure. When a sump pump fails, that can lead to water in your basement and other parts of your home. That rogue water can go on to cause property damage.

So, we thought now might be a good time to put out some friendly reminders about sump pumps!

First, what exactly is a sump pump?

Well, a sump pump, is exactly what it sounds like. It’s a pump that’s often connected to your home’s electrical system. The pump is used to remove any water that collects in your home’s sump basin. The sump basin is typically in your basement to collect any water that makes its way inside thanks to issues like rain or ground water.

If the pump fails for whatever reason, any water that collects in the sump basin can eventually overflow into the basement and beyond. Because of that, some of the pumps come with battery-powered back-ups. HOWEVER, they don’t all have back-ups!!

And now is the moment we encourage you to check your sump pump to ensure it’s working properly! Here’s what you need to look for or do:

  • If it’s running and seems to be running smoothly, that’s good!
  • If the sump pump is not running, look a little closer to make sure it’s in good condition:
    • Make sure the pump is upright.
    • Check for any signs of damage, wear, or tear.
    • Clean any dirt or debris out of the sump pit.
    • You can test the pump by pouring a bucket of water into the pit. If the pump activates and the water drains quickly you’re in good shape.
    • If the pump does not activate or appears damaged in anyway, fix it or call for maintenance right away.

Now that you’re back from checking your sump pump, if you’ve found it quit on you leaving water where it doesn’t belong, give us a call. We are here for you at 920-499-7050!

If everything is in order, that’s great news! Enjoy the warm weather!

Either way, experts recommend giving your sump pump a checkup once a year, but it certainly can’t hurt to do so more often if rain storms, snow melts, or any surprise spring blizzards are in the forecast

IICRC: A Certification You Can Trust

4/16/2018 (Permalink)

Our IICRC Certification Plaque.

At SERVPRO of East Brown County we are an IICRC Certified Firm. You may not know what that means just yet, but it’s a big deal when it comes to the work we do.

Here’s why:

IICRC stands for Institute of Inspection, Cleaning and Restoration Certification. It is an international, not-for-profit organization that sets the standards for “technical excellence” in our field.

The IICRC covers all aspects of the work SERVPRO does, including: fire restoration, water damage restoration, mold remediation and inspection, as well as floor and upholstery cleaning.

To become IICRC certified a firm like ours needs to employ a certain number of certified technicians AND the owner needs to be certified as well.

For an individual to become certified they need to attend classes in person then take and pass tests from the organization.

The IICRC has become so trusted in this industry, because it creates the standards we need to work under by gathering peer-reviewed, industry-accepted best practices from around the world to ensure certified technicians are working as safely and efficiently as possible.

We’re at a point where some insurance companies will refuse to work with firms that are not IICRC certified. That’s how important this is.

Our IICRC certification means you can rest assured in the knowledge that SERVPRO of East Brown County will do the best, safest work for you, at the best price and in a timely manner.

We are available any time day or night if you need us for help following a fire, flood, storm or mold growth in the Green Bay area. We’re also here if you need help cleaning up your home or office. Call us at 920-499-7050.

Water Damage By the Numbers

4/12/2018 (Permalink)

Water damage from a commercial cleanup the team from SERVPRO of East Brown County performed.

At SERVPRO, we are prepared for any kind of water damage or flooding you might experience at your home or business.

However, not all water damage situations are created equal. There are several categories that these situations can fall into that determine how dangerous they are to you and to our teams doing the cleanup. They also determine the amount of work needed to do the mitigation. It’s important you know what we mean when we talk about these categories if you ever have a water damage situation of your own.

So, let’s consider the categories:

Category 1: “Clean Water”

  • Clean Water is any water that comes from a sanitary water source.
  • Clean Water does not post any substantial risks to people’s health.
  • An example of Clean Water would be any leaking from a water supply pipe.

Category 2: “Gray Water”

  • Gray Water is water that contains significant contamination.
  • Gray Water has the potential to cause people discomfort or sickness.
  • Some examples of Gray Water are leaks from washing machines, dishwashers and water beds.

Category 3: “Black Water”

  • Black Water is water that is grossly, or extremely contaminated.
  • Black Water can contain pathogens, toxins or other harmful materials.
  • Black Water can make people seriously ill.
  • Some examples of Black Water are sewage backups, flood waters, and backups from a toilet trap.

Outside of the three main categories there are also special situations where an expert besides SERVPRO might need to aid in clean up. Those special situations include water leaks or losses that contain regulated or hazardous materials like mercury, lead, asbestos, pesticides and fuels.

When it comes to those three main categories, SERVPRO of East Brown County is prepared to help you recover from whatever loss might occur. For the more serious categories our team members will need to wear protective gear, because those categories can be very dangerous to people’s health. Depending on the situation our team members will use different methods to clean up, like using antimicrobial products to ensure the environment is safe.

It’s very important for you to know that a category can change over time. For example, a Category 1 can turn into a Category 2 if the water sits around for a day or more or even a category 3 if it sits for more than 3 days or mixes with certain building materials or very dirty situations.

So, if you have any unwanted water issues, it’s best to reach out to us for help ASAP to keep damage and costs at a minimum. You can do that by calling us at 920-499-7050 24 hours a day, 7 days a week.

SERVPRO Dries Your Home or Business with Science

7/31/2017 (Permalink)

SERVPRO Dries Your Home or Business with Science

Did you there is actually a science behind the drying process? Having the knowledge of psychrometrics is essential to restoring a water-damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO professionals are trained in the science of drying and follow strict industry-approved standards to help lower the chances of any secondary damages. These processes include inspecting the building to detect every component that is wet, measuring how much moisture is in the wet materials, monitoring whether the materials are drying properly and speeding up Mother Nature by using professional drying equipment.
The bottom line is SERVPRO of East Brown County has the training and equipment to help make water damage "Like it never even happened." Call SERVPRO of East Brown County at 920-499-7050.

Green Bay 24 Hour Emergency Water Damage Service

7/18/2017 (Permalink)

SERVPRO of East Brown County provides 24 hour fire and water damage restoration service in Green Bay and surrounding communities

SERVPRO of East Brown County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 920-499-7050

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of East Brown County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of East Brown County

SERVPRO of East Brown County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Green Bay 24 Hour Emergency Water Damage Service

6/23/2016 (Permalink)

SERVPRO of East and West Brown County provides 24 hour fire and water damage restoration service in East and West Brown County

SERVPRO of East and West Brown County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of East and West Brown County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of East and West Brown County

SERVPRO of East and West Brown County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of East and West Brown County Handles Water Damage in Green Bay and the surrounding communities

6/10/2016 (Permalink)

SERVPRO of East and West Brown County Handles Water Damage in Green Bay, DePere, Manitowoc, Two Rivers, Sheboygan, Shawano, Oconto, Oconto Falls and t

SERVPRO of East and West Brown County Handles Water Damage in Green Bay, DePere, Manitowoc, Two Rivers, Sheboygan, Shawano, Oconto, Oconto Falls and the surrounding communities.  When those spring and summer rain storms cause water to enter your home, we are here to help!  Storms can often knock out power which in turn will usually stop your sump pump from working right at the time you need it most!  The result is often water entering you finished and unfinished basement space causing a huge mess.  SERVPRO of East and West Brown County has the expertise, resources and people to quickly clean up the mess and get the situation under control.  We will dry out the structure and work with your insurance company to get you back on track and m,ake it seem "Like it never even happened".

Harsh Winter Causes Problems for Residential and Commercial Buildings

3/15/2014 (Permalink)

Water floods building from broken pipe

The continuing harsh winter has kept SERVPRO of Brown County extremely busy since mid December and shows no sign of easing up.  Numerous cold spells below zero degrees for extended periods have caused many pipes to freeze and break, causing major damage to all types of properties.  Most of the time these pipe breaks are located against outside walls and are on the upper floors.  The results are usually that the water runs downward, through several floors and ends up in the basement.  Many of these losses involved drywall that was so saturated; its structural integrity was compromised. We had to remove and replace on a large scale.

The slight warm up over the past few weeks has now led into many ice dam problems where the snow melting on roofs backs up under the shingles and causes water to enter the home.  Sump pumps are also getting a workout and in many cases are working properly, but the line just outside the home freezes and water flows along the foundation, only to enter the basement once again.  

This winter will surely be one we all remember for quite some time. 

Lambeau Field Calls on SERVPRO for Water Damage

7/18/2013 (Permalink)

Lambeau Field new construction area serviced by SERVPRO of Brown County

Lambeau Field is undergoing some new construction of additional facilities.  In the new construction, the new fire sprinkler system sprung a leak and flooded some areas.  SERVPRO of East / West Brown County was called in for our expertise to ensure the facility was returned to normal conditions and that there would not be any issues with mold problems from saturated building materials. 

SERVPRO is proud to have served such an iconic destination in our community and it was great to do our part and get the construction project back on track.  We all look forward to another great Packer's season.  Training camp starts next week!