Recent General Posts
Meet Elaine Pena: Production Technician at SERVPRO of East Brown County
Elaine Pena is a production technician who has been working at SERVPRO of East Brown County since March of 2018.
Elaine joins the team with several years of experience working in the restoration business under her belt. She is certified by the Institute of Inspection, Cleaning and Restoration Certification in Fire and Smoke Restoration and Odor Control.
Elaine works on just about any job that comes our way including water, fire, mold and biohazard restoration and cleanup projects.
Elaine says she enjoys working for SERVPRO because it’s a challenging job. She like getting to do something different each day and overcoming the new challenges that come with each project.
Elaine is originally from Neopit on the Menominee Reservation here in Wisconsin. She currently lives in Green Bay.
Elaine has been married to her husband Vince for four years. She has three children: two girls and one boy.
When she’s not working, Elaine likes to get outside and do things like go swimming, boating, four-wheeling and, in the winter, snowmobiling.
Elaine says she likes living in Wisconsin because there is so much to do outside!
Celebrating an Anniversary
The current SERVPRO of East/West Brown County building in Howard.
Five years ago, this summer Mike and Georgia Bogenschuetz took ownership of SERVPRO of East Brown County.
When they bought the franchise, it had already been serving the Green Bay area for 20 years. So, we’re also celebrating more than a quarter of a century in business.
As Mike reflects on the last five years he says the franchise has made significant growth. He says he owes it to the team that works here.
From the technicians to the project managers, the office manager to the sales people, Mike says everyone plays their part in making the business successful. He explains that the employees working here are extremely loyal and hardworking.
The business has grown so much since Mike and Georgia took over that, in 2015, they had to move operations to a larger facility in Howard to accommodate all work the employees do and the equipment they need to do that work.
Mike thanks, not only the SERVPRO team, but the entire community for supporting their success so far.
He says it will always be his and Georgia’s goal to be the number one restoration company in Northeast Wisconsin.
And at this point, Mike says, the future looks very bright.
Meet Scott Berendsen: Master Carpenter at SERVPRO of East Brown County
We are pleased to introduce you to our Scott Berendsen this week! Scott is the master carpenter for SERVPRO of East Brown County.
Scott has worked here for three and a half years. He is in charge of any reconstruction projects we perform. That means once our technicians have finished any mitigation work, Scott comes in and rebuilds the property, taking it back to its former glory.
Scott says he enjoys his job, because he loves carpentry and working with his hands. He has been interested in woodworking his entire life. According to Scott, it’s extremely satisfying to build something yourself. He also says he likes working for SERVPRO, because he never tackles the same project twice, which keeps work interesting!
Scott is originally from Green Bay and he still lives here. He is engaged to his fiancée Amy and, between the two of them, they have four children.
Outside of work Scott enjoys being outdoors and hunting, particularly “up north.”
Meet Brandon Selisson: Production Technician at SERVPRO of East Brown County
It is our pleasure to introduce you to SERVPRO of East Brown County team member Brandon Selisson. Brandon has been a part of the team for about a year.
Brandon is one of the friendly faces you may see doing restoration at your home or business. Brandon performs just about every task we cover: from water and fire restoration to mold remediation, biohazard to crime scene clean up.
Brandon says he enjoys working here, because he gets to help people every day. He gets to come in and clean up after disaster strikes, setting everything right again. Brandon says he especially likes seeing how he and his teammates can take something that was destroyed and make it beautiful again.
Brandon is engaged to be married next year to his fiancée Kayla. He has two daughters, a step-son and a step-daughter.
Brandon was raised in the Green Bay and Oconto areas and says he loves living in Wisconsin because of at least three of the seasons (we’ll let you guess which one he doesn’t love so much)!
In his spare time Brandon enjoys getting outside, doing activities like fishing and grilling.
Meet Alex Ronallo: Sales and Marketing Coordinator for SERVPRO of East Brown County
In this profile we’re introducing Alex Ronallo. Alex is one of the newest employees at SERVPRO of East Brown County. She has worked here as our Sales and Marketing Coordinator for a little more than two months.
Alex’s responsibilities are mostly internet-based. She is responsible for keeping our website updated with new blogs, photos and videos. She also runs all our social media accounts. In addition, Alex helps the marketing and sales department as needed.
Alex says she likes working here, because this is a new environment. She used to be a news reporter, so she likes being able to continue using her writing and social media skills. Alex also likes the fact that she gets to learn something new about the restoration business every day.
Alex is originally from a small town in Pennsylvania called Oxford. She has lived in Wisconsin for about 8 years and says she enjoys living in this state because the people are so nice, the food is great and the summer weather is the best!
Alex has been married to her husband Tyler for 4 years. They live in Appleton with their cat Warren and their dog Ladybird.
In her spare time, Alex enjoys activities like cooking, reading and writing.
Meet Alyssa Doubeck: Production Technician at SERVPRO of East Brown County
For our latest team profile, we would like to introduce you to Alyssa Doubeck. Alyssa has been working as a production technician at SERVPRO of East Brown County for about a year.
Alyssa has past experience in restoration and content cleaning. She works on all the jobs our team encounters out in the field from water and fire damage to mold remediation and general content cleaning.
Alyssa says she likes working here because she does something different every day. No two jobs are the same and that helps keep things interesting!
Alyssa is originally from Green Bay and says she likes living here because this is where her family is.
Alyssa has three sons, who certainly keep her busy outside of work! When she does have spare time, Alyssa enjoys spending it with her sons, doing things like going to the beach and having picnics.
Alyssa is one of the people who might come to your home or business if you need team SERVPRO’s help someday!
Meet Jason Jilg: Reconstruction Project Manager for SERVPRO of East Brown County
It’s time to introduce you to another one of our team members at SERVPRO of East Brown County. Meet Jason Jilg.
Jason is one of our newer employees, as he started working here in February of 2018. He is our reconstruction project manager.
In his position Jason is responsible for managing the rebuild part of the projects our team performs. So, once any necessary tear down or clean up is complete, Jason figures out and manages how the team will rebuild and reconstruct the home or business.
Jason says he likes his new job because it’s fast paced and it’s different every day. There is not much downtime, so it never gets boring!
Jason is originally from Nebraska. His hometown is a small community called Broken Bow.
He says he is happy to be living in Wisconsin now because “the summer weather is amazing.”
Jason has been married to his wife Linda for nine years. Together they have two children, a boy and a girl.
When he has some spare-time Jason enjoys doing “anything outdoors,” including barbecuing, fishing and hiking.
An interesting fact about Jason is that he was a firefighter in the Navy for four years. He was stationed all over the world and, when asked where he was stationed said, “on every continent except for Australia and Antarctica.”
We’re thankful for Jason and his service.
Meet Bill Miner: Production Manager at SERVPRO of East Brown County
This week, we at SERVPRO of East Brown County would like to introduce you to Bill, our production manager.
In November it will be Bill’s 10th anniversary working here and he does a lot to keep the business running on a daily basis. Some of his main responsibilities include: coordinating crews with the work they’ll be doing, completing initial walkthroughs of potential jobs and projects the crews will be taking on, and determining the types of equipment necessary to get the work done.
Bill says he enjoys working here because he likes the fact that no two days are the same so, ‘you never get bored.’ Bill also says he enjoys the work because he gets to help people who are sometimes in ‘very dire straits.’
Bill was born in Los Angeles, California; he grew up in St. Louis, Missouri and he’s lived here in Wisconsin for about 15 years. Bill says he enjoys living in Wisconsin, because there are a lot of great parks all across the state, so there’s always something fun to do outside.
Bill has been married to his wife Barb for 13 years. They have four children: three boys and a girl. He says in his spare time he enjoys ‘being a father.’
Meet Beki DeMoulin: Office Manager at SERVPRO of East Brown County
It’s time for another profile to help you get to know the people who work at SERVPRO of East Brown County.
Today we’re introducing you to our office manager Beki DeMoulin. Beki keeps the day-to-day operations running smoothly.
Beki has worked here for three and a half years and, as the office manager, she is responsible for quite a lot. Among her responsibilities are: working with the SERVPRO corporate office, working with insurance companies, handling billing, ensuring all employees are following safety standards, ensuring that the business is compliant with all necessary guidelines.
It’s safe to say we would struggle to get everything done without Beki.
Beki says she likes working here because the job is never boring. She likes that every day is different because every project the team works on is “different, fresh and new.”
Beki is originally from West De Pere and says she likes living in her home state because of ‘the four seasons.’ She says it’s nice to be able to experience fall, winter, spring and summer, ‘sometimes in the same week!’
In what little spare time she has outside of work, Beki enjoys golfing, gardening, fishing and golfing. (She and her fiancé really enjoy golfing!
Beki recently got engaged and is the mom of twin sons who will be turning 24-years-old in June!
Meet Bill Kupsh: Sales and Marketing Representative for SERVPRO of East Brown County
For this week’s profile, allow us to introduce Bill Kupsh. Bill is a Sales and Marketing Representative for Team SERVPRO of East Brown County.
Bill will celebrate his second anniversary with us this August. His job here is to develop new business and maintain current relationships with commercial accounts in the Green Bay area. Bill has decades of experience in the business world, even owning his own business at one point.
Bill says he enjoys working at SERVPRO because we “provide a much-needed service,” elaborating on that idea Bill remarks that we “help people out of situations that they don’t know there’s help for.” Bill likes being part of a team that provides that help when it’s needed most.
Bill is originally from a small town in Manitowoc County called Menchalville. He grew up on a farm! Bill says he likes living in his home state because he loves outdoor recreation of all kinds. Bill is an avid deer hunter, both with a bow and gun, and a devoted fisherman. He says it’s never boring in Wisconsin.
In his spare time, Bill tries to get outside to enjoy those recreational activities. He also enjoys doing small home projects and rummage sales.
Bill has been married to his wife Amy, a teacher, for nearly 21 years. They celebrate their anniversary in May. Bill and Amy have three children, a son and two daughters. The family also has a dog!
Bill says the key to his success in life is that he never stops learning.
What Drives Us
This is a photo of the vision board we look at every day during our morning meeting at work.
At SERVPRO of East Brown County we do this work because we want to serve the community. We have a vision that drives us every day to do the best work we can.
To help you get to know us a little bit better, we thought we should share a little bit more about that vision. We recently posted a video talking about it, let’s take more of an in-depth look here on the blog:
First, what is our VISION?
- “To be the premier disaster restoration and clean up company in Green Bay and the surrounding areas.”
So how do we achieve that vision? By completing the MISSION of “Bringing order to chaotic situations” by:
- Providing excellent customer service
- Using the latest restoration techniques
- Utilizing industry certified professionals
And we complete that mission by following these CORE VALUES every, single day:
- Integrity – Doing the right thing when no one is looking.
- Team Player – We accomplish much more together when we combine our talents and have each other’s backs.
- Positive Attitude – Leads to success and happiness.
- Accountability – Own your actions and be proud of them.
- Be Prepared – Start each day with the right tools, equipment and game plan.
SERVPRO’s philosophy is that we will only be successful by following all of these: the values, mission and vision. The idea is that all of them combined will ensure we are doing the best, most efficient and most cost-effective work for our customers.
Our team is ready and waiting to do any work you might need in the areas of mold remediation, water damage, fire damage and biohazard. We are available over the phone at 920-499-7050 all day, every day. Be a part of our vision by letting us be there for you.
Meet Jim Knopf: Sales and Marketing Manager for SERVPRO of East Brown County
In this week’s profile, we would like to introduce you to Jim Knopf. Jim is our Sales and Marketing Manager and he’s worked at SERVPRO of East Brown County for seven years.
Jim’s job is to travel around Northeast Wisconsin meeting with and calling on all sorts of clients from insurance agents and adjusters to property managers and business owners. Jim meets with these folks and explains the work SERVPRO does in terms of mold remediation, fire and water damage restoration, biohazard cleanup and more.
Jim says he enjoys working here because he likes his fellow employees and the atmosphere. According to Jim the restoration business is a competitive one and the SERVPRO team is always striving to be on top. Jim likes working hard to be number one in the business.
Jim is originally from Milwaukee and says he is happy to be in his home state (despite the spring snow storms!) because this is where his family and friends are.
Jim fills up his spare time by working in the community. He is a member of several organizations, both local and international, like the Greater Green Bay Chamber of Commerce, the Howard-Suamico Business and Professional Association and the International Facility Management Association.
Jim has been married to his wife Irma for 34 years. Together they have a son who lives in Hartford, Wisconsin and a daughter who lives in San Francisco. Jim and Irma are grandparents to two grandchildren.
In addition to everything else Jim has done for his workplace, his community and his family, Jim is an Army Veteran. He served during the Vietnam War. SERVPRO of East Brown County is grateful for his service and is lucky to have him on the team.
Meet Georgia Bogenschuetz: Owner of SERVPRO East Brown County
In last week’s profile we introduced you to SERVPRO of East Brown County’s owner Mike Bogenschuetz, now we introduce you to his wife and the other owner of the franchise, Georgia Bogenschuetz.
Georgia and Mike have owned this franchise for five years this June. Over the years Georgia has been working in the office, taking care of bookkeeping and human resources matters. Georgia also makes sure to help Mike, her husband of 30 years come December, stay organized!
When asked why she likes being an owner and working here, Georgia responds that she loves the employees here. She says the team members are a dedicated and compassionate group of people who are wonderful to be around.
Georgia says SERVPRO “helps people who really need help,” people who’ve been affected by tragedies like fire and flooding. So, the employees must be understanding and compassionate. She says the people at SERVPRO of East Brown County go above and beyond what is expected in that regard and that’s why she likes being here.
Like Mike, in her spare time Georgia likes to get out in nature. The two own property with a lot of wooded area and they enjoy hiking and riding ATV’s through the woods. Georgia enjoys hiking so much she says most of the Bogenschuetz family vacations are to places where they can hike.
And like Mike, Georgia is very proud of their 24-year-old daughter Taylor, a recent graduate of UW-Madison.
Georgia is originally from Elkhart Lake. She says she enjoys living in her home state because “this is where family is.”
Meet Mike Bogenschuetz: Owner of SERVPRO East Brown County
To help you get to know the people who work for our SERVPRO team, we’re going to be doing weekly profiles of the employees. This way you can know us before you need us to help in any restoration or remediation work.
For our first profile, we’re introducing you to Mike Bogenschuetz. Mike is the owner of the SERVPRO of East Brown County franchise. In June this year Mike will be celebrating five years as owner of this clean up, restoration and reconstruction business that was started in Green Bay. The business is celebrating it’s 25th Anniversary!
After spending 32 years working in the corporate world, for a large company, Mike decided it was time to branch out and become a small business owner. He says he specifically got into the restoration and remediation work with SERVPRO, because it’s a business that is here to help people when they need it most.
When asked what he likes most about his job, he has two answers. First, he reiterates that this is a business that helps people. He says, “it’s great to know the impact we have on clients when we bring order to the chaos by helping restore a home or business that’s been hit with water, fire or mold damage.”
The second thing Mike likes most about this job is that, because he is running a small business, he is able to have a hand in everything that goes on and not have to deal with the bureaucracy of larger organizations. Mike gets to do a little bit of everything, which keeps him very busy.
However, in the free time that he does have, Mike enjoys getting outside in the Wisconsin seasons doing things like golfing, riding his ATV through the woods, kayaking and hiking.
Of course, any free time he has, he makes sure to spend it with his family. He has been married to his wife Georgia for 30 years this year. They have a 24-year-old daughter, Taylor, who just graduated from UW-Madison. And we can’t forget, the family loves their two dogs Bella and Boo as well!
Mike is originally from Sheboygan and says he loves living in his home state of Wisconsin because the people here are “down to Earth, kind and hardworking.” He is happy to be part of Green Bay community and is a year-round Packer Backer!
SERVPRO is Here to Help Brown County Residents with Water, Mold, and Fire Damage 24/7/365
SERVPRO is here to help your business or residence anytime day or night when you are in a crisis situation with water, mold, or fire damage.
SERVPRO of East Brown County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.
We Answer the Phone Ready to Help
Call Today - 920-499-7050
We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of East Brown County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the water-damaged home or business
- When did the flooding or water damage occur?
- What caused the water damage (if known)?
- Is there electricity available (on-site)?
About SERVPRO of East Brown County
SERVPRO of East Brown County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
SERVPRO of East Brown County Adds New Equipment to Fleet
SERVPRO of East Brown County recently added our 4th Promaster vehicle to our fleet to better serve Green Bay and the surrounding areas.
SERVPRO Of East Brown County recently added additional new equipment to better serve our residential and commercial customer bases in Northeastern WI. In addition to another new Promaster Commercial van, additional large and extra large low grain refrigerant and desiccant dehumidifiers were added to our line-up as well as numerous air moving fans. We also added specialty heaters and another portable extractor / flood pumper to our line-up. The additional equipment better positions us to handle our increasing growth as well as very large commercial building water and fire disasters that require large amounts of equipment and expertise. With the SERVPRO system, we also have regional large loss connections with other SERVPRO operations in the area to team up with additional large loss equipment and labor so we can handle the largest jobs that happen in the Green Bay and the whole state of Wisconsin.
SERVPRO of East Brown County Mission
Our mission statement guides everything we do for our customers.
SERVPRO of East Brown County proudly serves Green Bay and Brown County and surrounding areas. Our staff wants to be the best and through training and industry we believe we are the Premier Restoration Company in the area.
As part of what guides our philosophy and actions on a daily basis in dealing with disasters and our customers, we look to our Mission Statement.
Our mission is to bring order to chaotic situations by:
- Providing excellent customer service
- Using the latest restoration techniques
- Utilizing industry certified professionals
This means we have a real person answer every phone call and we will always go above and beyond to help our customers in every way we can.
We are trained on the latest restoration techniques and have a full range of industry certified professionals in water, fire, smoke, mold, carpet and upholstery cleaning and mitigation services. See our IICRC certifications here http://www.SERVPROeastbrowncounty.com/restoration-training-certifications
Our purpose is to help our customers and bring order to chaos. Call us today 920-499-7050 or when your emergency hits and we will bring order to your chaos whether it is a single room in your home or a massive commercial building. We are here to help!
Our Highly Trained Restoration Specialists can restore your Brown County Home
We are an IICRC Certified Firm
SERVPRO of East Brown County and West Brown County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.
IICRC Certified Firms must
• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
The IICRC Develops The Standards For The Restoration Industry
The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.
Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.
About SERVPRO of East Brown County and West Brown County
SERVPRO of East Brown County and West Brown County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
No Need to Panic, SERVPRO of East and West Brown County is here to help!
SERVPRO is here to help in Green Bay and surrounding areas when disaster strikes.
There is no need to Panic, SERVPRO of East and West Brown County is here to help! Most homeowners have no idea where to turn when disaster strikes in their homes. Wether it is water, fire, mold or a bio hazard disaster, SERVPRO of East and West Brown County has the expertise, resources, equipment, and personnel to handle your situation quickly and professionally. We specialize in emergency response 24/7/365 and are always here to help. We work with all major insurance companies and have program agreements and partnerships with State Farm, American Family and many others. This is imporatant as it ensures that everyone will be on the same page and there is an agreed upon process that is followed. It is always our goal to mitigate and restore your property to its original condition or better and make it seem "Like it never even happened".
SERVPRO Of East and West Brown Cty Adds New Equipment to Better Serve Customers
SERVPRO Of East and West Brown Cty Adds New Equipment to Better Serve Customers
SERVPRO Of East and West Brown Cty recently added additional new equipment to better serve our residential and commercial customer bases in Northeastern WI. In addition to a new Promaster Commercial van, additional large and extra large low grain refrigerant and dessicant dehumidifiers were added to our line up as well as numerous air moving fans. The additional equipment better positions us to handle our increasing growth as well as very large commercial building water and fire disasters that require large amounts of equipment and expertise. With the SERVPRO system, we also have regional large loss connections with other SERVPRO operations in the area to team up with additional large loss equipment and labor so we can handle the largest jobs that happen in the Green Bay and the whole state of Wisconsin.
SERVPRO of East and West Brown County has Ribbon Cutting Ceremony for New Building
SERVPRO of East and West Brown County has Ribbon Cutting Ceremony for New Building
SERVPRO of East and West Brown County had a Ribbon Cutting Ceremony for our new building in conjuction with the Greater Green Bay and DePere Chambers on August 5th. We have moved into our new location at 2225 Pamperin Rd in the Howard Business Park. We have more than doubled our space as we moved into a beautiful 16,000 square foot facility. The facility is perfect for our needs and provides room to continue our growth in the restoration industry of Green Bay and the surrounding communities. We are now able to house all of our equipment and vehicles within one building which will lead to much improved efficiencies and just plain convienances that were not available to us before. We are still able to maintain our awesome relationships with our vendors and sub contractors in the area as we are only moving about a quarter of a mile away and are still convienently located in the Howard Business Park.
SERVPRO of East and West Brown County Launches New Facebook Page
SERVPRO of East and West Brown County Facebook Page
SERVPRO of East and West Brown County has Launched a New Facebook Page which can be accessed at www.facebook.com/servpro10198 . Check us out and "LIKE" our page. We are offering tips on home improvements as well as helpful information on preventing and dealing with water, mold and fire issues in your home and business.
New Ownership Builds on Strong Foundation
SERVPRO of East and West Brown County - One of our fleet for disasters
On June 17th, 2013, SERVPRO of East and West Brown County changed ownership. Mike Bogenschuetz bought the franchises from the retiring Mary and Gordon Wilson who opened the business in 1993 and grew it into one of the premier restoration companies in the area.
Mike is excited to build upon such a strong foundation built by the Wilsons over the past twenty years and SERVPRO’s corporate experience over the last 45 years in the restoration industry. Mike is also thrilled to have the same great group of existing staff at SERVPRO of East and West Brown County.
Our goal is to provide the best customer service and quality restoration services to each and every customer and to be the premier restoration company in the Green Bay area.